TRAVEL INFORMATION UPDATE

June 13, 2022

Pre-departure Covid-19 test is no longer required for travel to the US

Effective June 12, the US Centers for Disease Control and Prevention lifted its requirement for travelers to take a COVID-19 test 24 hours before traveling to the country. This change applies for US residents returning home and for international visitors.

COVID-19 antigen and PCR tests will still be available at Grand Residences on request and at a cost with a prior reservation made at least 24 hours in advance.

Grand Residences and Royal Resorts continue to put the safety of guests and staff first, with Royal Care Standard measures including sanitizing rooms after each occupancy and the use of personal protective equipment by staff.

Use of face masks in indoor areas is voluntary for guests at Grand Residences, however wearing them is recommended when using public transportation, when entering indoor spaces where large numbers of people gather and in the case of frontline workers or people with pre-existing conditions.

May 11, 2022

Governor of Quintana Roo Announces Use of Masks is Voluntary

On May 10, 2022, the governor of Quintana Roo announced that the use of facemasks will no longer be mandatory indoors and in closed spaces. It is recommended that use continues in public transportation, in closed spaces with large crowds, for first line workers or people with pre-existing conditions.

Grand Residences always put our guests’ and staff’s safety first and we will continue to sanitize rooms after each occupancy and staff may use personal protective equipment if they choose to.

Use of face masks in indoor areas is now voluntary for members and guests of Grand Residences.

As of May 1, 2022, Covid antigen and PCR tests provided by an independent laboratory on resort premises at your own expense payable directly to the laboratory.

This policy change is due to budgetary constraints and the high occupancy levels over the last few months.

The rates are as follows:

Antigen Rapid COVID Test: US$18

PCR COVID Test: US$70

Form of payment: Cash (USD or MXN) (no room charge available).

Reservations are required for antigen and PCR tests. Please make your appointment at the Front Desk upon arrival at the resort.

Please note that the viral test must be taken within one day of departure, regardless of nationality or vaccination status.

Accommodation policy for guests testing positive for COVID-19.

If you test positive, Grand Residences will offer special accommodation rates and meals from the COVID Recovery Menu for up to 5 days, subject to restrictions below.

We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.

RESTRICTIONS

  • The accommodation special rates for guests who must quarantine are subject to availability. This policy is valid until June 30, 2022.
  • A minimum three-night stay is required.
  • This policy is not valid for last-minute reservations made within 24 hours of check-in.
  • The date that the COVID-19 test is taken cannot be before check-in occurs.The date that the COVID-19 test is taken cannot be before check-in occurs.

Frequently Asked Questions

1. Will COVID-19 tests be available at Grand Residences?

Yes, the COVID-19 viral antigen nasal swab test and PCR tests are available at Grand Residences and are administered by an authorized independent laboratory at a cost.

Reservations for onsite testing are required, please make your appointment upon arrival at the resort at the Front Desk or with the Concierge at least 24 hours in advance. Testing takes place in the Business Center off the lobby.

If you have symptoms, please contact the resort doctor to make arrangements for a test in your room.

Rates for tests at Grand Residences

Antigen Rapid COVID Test: US$18

PCR COVID Test: US$70

Form of payment: Cash (USD or MXN) (no room charge available).

2. How long does it take to get COVID-19 tests back?

You should receive your COVID-19 antigen results from the laboratory within 24 hours. PCR test results are delivered in 52 hours.

Please bear in mind that if you are traveling to the United States, your test results must be dated within one day of your flight departure.

2. How long does it take to get COVID-19 tests back?

You should receive your COVID-19 antigen results from the laboratory within 24 hours. PCR test results are delivered in 52 hours.

3. What happens if my COVID-19 test is positive?

If you test positive, Grand Residences will offer special accommodation rates and meals from the COVID Recovery Menu for up to 5 days, subject to restrictions below. We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.

RESTRICTIONS

  • The accommodation special rates for guests who must quarantine are subject to availability. This policy is valid until June 30, 2022.
  • A minimum three-night stay is required.
  • This policy is not valid for last-minute reservations made within 24 hours of check-in.
  • The date that the COVID-19 test is taken cannot be before check-in occurs.

4. What is the COVID Recovery Menu?

The COVID Recovery Menu is a menu developed by our house doctor with recommended meals for COVID patients. The meals on this menu are covered during the up to 5-day quarantine period for guests who test positive and must stay longer.

5. What happens if we need separate accommodations to stay at Grand Residences with someone who tested positive for COVID-19?

There will be accommodations available at a special Patient Companion Rate for members and guests. If someone in your party has tested positive and you need to stay, you may reserve separate accommodations at this rate on an availability basis.

6. If I test positive for COVID-19 will I be able to leave my room to get food?

If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. We will do everything we can to make you feel comfortable and safe.

7. Will the COVID-19 test be covered by my health insurance?

An authorized independent laboratory administers the test and you will have to ask your health insurance provider about coverage.

8. Can I get an appointment for a COVID-19 test?

Yes, appointments are required for testing at least 24 hours in advance. Please contact the Front Desk or the Concierges upon arrival to make arrangements.

9. I need the PCR test, can I get it on site and what is the cost?

It is available onsite and the cost is US$70 payable directly to the lab.

10. Are there cheaper COVID-19 tests available in Cancun and Playa del Carmen?

Some drugstore chains are offering a cheaper COVID-19 test however, you would have to go and stand in line with the risks and delays that this may entail.

11. How will I receive my COVID-19 test results?

You will receive your test results from the laboratory via email. You can print them at the business center at no charge.

12. Can an airline refuse to let a passenger travel if a COVID-19 negative test is not presented before boarding?

Yes. For flights departing to destinations that still require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.

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