All-inclusive Package Rules & Regulations

Reservations are required for dining at El Faro Grill, Flor de Canela, for theme nights, mixology, cooking classes and afternoon tea.
The All-Inclusive package may only be used at Grand Residences dining venues. A credit card is required for meals and drinks in restaurants and bars when visiting The Royal Sands, The Royal Cancun or The Royal Haciendas, or at Hacienda Sisal and Gran Salón Hacienda Sisal in Cancun.
Some items are not included in the All-Inclusive package but are available at additional cost, such as premium steaks – tomahawk, cowboy and T-bone, Halal and Kosher food, the Protein Menu available through Room Service, some premium liquors, and wines on the premium wine list.
Guests bringing their own wine or food items for a special chef's dinner.
Tequila Tasting, Wine Tasting, Wine Pairing Dinners, Romantic Dinners and Chef in Suite Dinners are not included in the All-Inclusive package. Reservations are required and additional charges apply.
Thanksgiving, Christmas and New Year's Eve dinners at Grand Residences restaurants are included in the All-Inclusive package.
Alcoholic beverages and house wine are served by the glass and are included in restaurants, bars and when ordering Room Service.
For reasons of safety, management and staff reserve the right to stop serving alcoholic beverages to guests who are visibly impaired.
Alcoholic beverages will not be served to minors under the age of 18. Official ID will be requested.
The Room Service Menu is available 24 hours and is in the Guest Service Directory in your room
Guests will only be able to order Room Service to their own room and it will be available for the number of guests registered therein.
Alcoholic drinks ordered through Room Service will be served by the glass and with food. An additional charge will be levied for bottles of liquor ordered to the room.
Food and beverage menus in participating restaurants and bars are subject to change without prior notice.
The All-Inclusive package may not be applied with other promotions and discounts.

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